Privacy Policy

Alpenblick Training & Development is committed to protecting the privacy of individuals who visit our site and use our online platform. This policy outlines how we collect, use, disclose, and safeguard your information.

Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on our site or our online platform, or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and the service, the choices you make, and the products and features you use.

The personal information we collect may include your name, job title, professional email address, company name, mailing address, phone number, and other similar contact information.

We may also collect data necessary to process your payments if you purchase services, such as payment instrument numbers (like a credit card number), and the security code associated with your payment instrument.

We also collect information automatically when you visit our site or use our online platform. This information may include your IP address, browser and device information, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our site or our online platform, and other technical information. This information is primarily needed to maintain the security and operation of our site or online platform, and for our internal analytics and reporting purposes.

How We Use Your Information

We use personal information collected via our site or our online platform for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific legal bases we rely on next to each purpose listed below.

We use the information we collect or receive:

To facilitate account creation and logon process with your consent.
To send you marketing and promotional communications, if you have opted-in to receive them. You can opt-out of our marketing emails at any time.
To respond to your inquiries and offer support.
To request feedback and to contact you about your use of our site or online platform.
To protect our site and our online platform.
To enforce our terms, conditions and policies.
To respond to legal requests and prevent harm.
To manage user accounts.
To deliver services to the user.
To deliver targeted advertising to you.
To administer prize draws and competitions.
To manage orders and payments.

Legal Basis for Processing Personal Data

We process your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). The legal basis for processing your data depends on the specific context in which we collect and use it. We will collect and use your personal information only where the processing is lawful. This includes processing based on:

Performance of a contract: Where processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract.
Legitimate interests: Where processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data.
Consent: Where you have given consent to the processing of your personal data for one or more specific purposes.
Legal obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.

Sharing Your Personal Information

We may process or share data based on the following legal basis:

Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

Specifically, we may share your data with vendors, consultants, and other third-party service providers who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. We may also share your data with business partners to offer you certain services or promotions.

Your Data Protection Rights

Under the GDPR, you have certain rights regarding your personal data:

The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent: You have the right to withdraw your consent at any time where we relied on your consent to process your personal information. This will not affect the lawfulness of processing carried out before you withdraw your consent.

Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Cookies and Similar Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy, which is part of this policy.

Links to Other Websites

Our site or online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

Contact Us

If you have questions or comments about this policy, you may contact us by post at:

Alpenblick Training & Development
28 Talstrasse,
Zurich, Zurich,
8001
Switzerland

Or by email: info@alpenblick-training.ch

Supervisory Authority

If you are a resident in the European Economic Area or the UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority.